T-Mobile Incompetence on iPhone Firmware 1.1.3
January 21, 2008
So, this might be a bit off-topic, except for the fact that it speaks bundles about how brands should not operate. Last night, I plug in my iPhone (yes I have one, I’m officially a sucker too now) and iTunes tells me the long awaited updated Firmware 1.1.3 is ready to be installed. I go to the site for more information, all in German, so me thinks, “Wow this is legit, finally some new features!”, so I install the thing. Result: my phone has updated software, but no service. Zip. Nada. Can’t make calls. Awesome. So I call the HelpLine at T-Mobile at the answer: yeah, err…. no you have to downgrade your phone again. Apparently, Apple released the update, made some nice German Landing pages for German T-Mobile customers, but T-mobile made my phone into a brick. Well, thanks very much!!
Of course I didn’t believe that one bit. So I went back and downloaded the new iTunes version 7.6, restarted my machine. And alas, my does worketh. And you know what, I did a bit of social network teaching. I called back the service hotline and told them how to fix it.
Friggin’ T-Mobile Shnooks!
Entry Filed under: companies, mobile, news, off-topic, worst practice. Tags: incompetence, iphone, t-mobile.
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1.
tbuesing | January 22, 2008 at 3:51 am
wow, i didnt know you had such an inner geek.
2.
formfaktor | January 23, 2008 at 9:41 am
at Tim: what? are you kidding? Until recently (it seems it was recent anyway) I used to be the guy to extoll the virtues of UNIX over all other operating systems. But I never seemed to be able to make a living with debugging kernels, so I am stuck with this job. hahaha.